How we do business

Tham khảo xổ số miền bắc Find out how HSBC is working to meet its responsibilities.

Committed to sustainable growth

At HSBC, we recognise that how we do business is as important as what we do. We have a responsibility to our customers, employees and the communities in which we operate and understand that to achieve success in the long term, economic growth must also be sustainable.

Tham khảo xổ số miền bắcWe aim to minimise our impact on the environment and to help the global transition to a low-carbon economy. We are mindful of our social responsibilities, and committed to high standards of governance.

We also recognise our responsibility to be transparent and open about our impact on people and the planet. We publish regularly updated material on our environmental, social and governance (ESG) performance on our corporate website, as well as in dedicated ESG updates.

Environmental

Tham khảo xổ số miền bắcWe have set out an ambition to build a net zero global economy. To enable this, we plan to prioritise financing and investment that helps to build a thriving, resilient future for businesses and society.

Our goal is to align financed emissions from our portfolio of customers to the Paris Agreement goal of net zero by 2050 or sooner. We also aim to bring carbon emissions from our own operations and supply chain to net zero by 2030.

Tham khảo xổ số miền bắcTo achieve these goals, we are intensifying the support we provide to customers in areas including capital markets, lending, transaction banking, advisory services and investments. We also maintain robust climate-related risk management in sectors such as energy, palm oil and forestry.

Our sustainable finance targets

In 2017, we set a target to provide and facilitate USD100 billion of sustainable financing and investment by 2025. By the end of 2019 we had delivered USD52.4 billion of progress towards this target. In 2020, we updated our approach, and our ambition now is provide between USD750 billion and USD1 trillion in sustainable finance by 2030 to help our customers to progressively decarbonise.

Tham khảo xổ số miền bắcOur work in this area includes: advising clients and helping them to access capital markets; developing products such as green, social and sustainable bonds; providing loans for projects that meet green criteria; and managing socially responsible investment funds.

We have a particular focus on transition finance, and plan to increase our portfolio of solutions in this area to help even the most heavy-emitting sectors to progressively decarbonise.

Cumulative progress (USD billion) on sustainable financing

Between the start of 2017 and the end of 2019, we provided or facilitated USD52.4 billion of sustainable financing and investment. Our ambition is to provide between USD750 billion and USD1 trillion of finance and investment by 2030 to support customers in their journey to net zero.

Key facts: environmental

29.4
PER CENT
Fact: 29.4 per cent of our global electricity usage is covered by renewable power purchase agreements
#1
FOR SUSTAINABLE FINANCE
Fact: HSBC was named World’s Best Bank for Sustainable Finance by Euromoney magazine in 2019 and 2020
35
PERCENT
Fact: HSBC’s carbon emissions per full-time employee have dropped 35 per cent since 2011

In addition:

  • By the end of 2019 we had reduced the volume of total waste produced across our offices worldwide by 66 per cent since 2011
  • In June 2019, we supported the launch of a USD1.4 billion Chilean government green bond in Chile, the first green bond in South America
  • In 2019 we announced with Walmart the roll-out of a sustainable supply chain finance programme that pegs a supplier’s financing rate to its sustainability performance, as part of our commitment to help our customers transition to a low-carbon economy
  • Our employees completed more than 5,300 sustainability training modules in 2019, up 41 per cent from the year before
Tractors plough a green field

HSBC named best investment bank for sustainability

Tham khảo xổ số miền bắcThe Banker recognises our work on sustainable finance and support for communities.

Social

Find out how we are working to meet our responsibilities to our customers, employees and the communities we serve.

Customers

Putting the customer at the centre of everything we do is a priority for HSBC. But we recognise we have further to go.

We want to provide products and services that our customers need and that fit seamlessly into their lives. We are investing in technology to enhance their banking experience and maintain our standards in fighting financial crime. In 2019, 89 per cent of our retail banking customers’ transactions were conducted via mobile or online channels.

Tham khảo xổ số miền bắcWe maintain trust by striving to protect customers’ data and information, and delivering fair outcomes for them. If things go wrong, we know we must address complaints in a timely manner. Operating with high standards of conduct is central to our long-term success and underpins our ability to serve our customers.

Key facts: customers

>1m
CUSTOMERS
Fact: We surveyed more than 1 million retail banking customers to assess their satisfaction with our services
77
PER CENT
Fact: We resolved 77 per cent of retail banking complaints by the next working day in the UK in 2019 (excluding payment protection insurance complaints)
>11m
ALERTS
Fact: In the year to October 2019, more than 11 million text messages were sent to advise customers to make a deposit to avoid overdraft charges

Tham khảo xổ số miền bắcIn addition:

  • As part of our commitment to making banking faster, simpler and more secure, we were one of the first banks to roll out Face ID login around the world for global and institutional customers
  • More than 3 million of our retail banking customers have registered to use HSBC Voice ID
  • We have set 50 initiatives in progress to improve our services for our Commercial Banking customers
  • In 2019 we introduced measures allowing UK customers to block gambling transactions for 24 hours – part of our efforts to help customers manage their finances effectively

How technology is transforming corporate banking

Digital technology is changing how customers bank, trade and raise capital, says HSBC's Niall Cameron.

Employees

We want to create an environment at HSBC that allows everyone to fulfil their potential. This is why we prioritise our employees’ mental health, support their wellbeing and recognise the importance of being able to work flexibly. Our global sabbatical policy, for example, makes it easier for people to balance their work commitments with their personal lives. And, in 2019, we started providing mental health education to all managers at HSBC, helping them spot potential issues and point people towards the right support.

Tham khảo xổ số miền bắcWe want a diverse and inclusive workforce that values individuals and their contribution. This allows us to better represent our customers and the communities we serve. As part of this, we have a target to ensure at least 30 per cent of our senior roles are held by women. With 29.4 per cent of senior roles held by women at the end of 2019, we continue to make progress – but have further to go.

Key facts: employees

74
PER CENT
Fact: Seventy-four per cent of employees feel able to speak up when see behaviour they consider wrong, according to a staff survey
64
PER CENT
Fact: Sixty-four per cent of our employees said they work flexibly, a staff survey found
6.5m
HOURS
Fact: Our employees spent 6.5 million hours on training in 2019

Tham khảo xổ số miền bắcWe have also:

  • Invested in technology and infrastructure to make it easier for our employees to work flexibly
  • Been named Global Bank of the Year for Diversity and Inclusion at the TMI Treasury4Good Awards 2019
  • Launched a global programme to improve the experience for employees with disabilities, which included conducting accessibility reviews across multiple offices

Learn while you earn

Tham khảo xổ số miền bắcHow HSBC supports employees to improve their skills in a rapidly changing world.

Communities

Tham khảo xổ số miền bắcWe have a responsibility to invest in the long-term prosperity of the communities where we operate.

Tham khảo xổ số miền bắcWe recognise that technology is developing at a rapid pace and that a range of new and different skills are now needed to succeed in the workplace. For this reason, much of our focus is on programmes that develop employability and financial capability. We also back initiatives that support responsible business, and contribute to disaster relief efforts based on need.

In addition, we provide a variety of volunteering opportunities for our employees around the world.

Key facts: communities

810,000
PEOPLE
Fact: 810,000 people are estimated to have benefited from HSBC-funded financial capability and employability programmes in 2019
257,000
HOURS
Fact: Our employees spent 257,000 hours volunteering with community projects during the working day in 2019
$101m
US DOLLARS
Fact: We contributed USD101 million to charities and non-profit organisations running environmental and community projects in 2019

Tham khảo xổ số miền bắcIn addition:

  • The eight-year HSBC Programme, which concluded in 2019, has provided clean water to 1.7 million people and provided 2.7 million with better sanitation
  • We have helped more than 687,000 young people in 30 countries and territories to develop money management skills over the course of our 11-year partnership with Junior Achievement
  • We delivered more than 1,500 financial wellbeing seminars in the US, UK, Mexico, Singapore and Australia in 2019, reaching more than 30,000 people
  • In 2019 we launched a partnership with United for Global Mental Health (UGMH) to champion awareness of mental health in the workplace

HSBC launches mental health partnership

Tham khảo xổ số miền bắcThe bank has joined forces with a leading international organisation to raise awareness of mental health in the workplace.

Governance

We are committed to running our business in a way that upholds high standards of governance.

Tham khảo xổ số miền bắcThis includes working with our regulators to manage the safety of the financial system, and learning from past events to ensure they do not happen again.

Tham khảo xổ số miền bắcWe meet our responsibility to society through paying taxes and are transparent in our approach to it. We understand the role that businesses have to play in protecting human rights, and seek to ensure we respect international standards in our workplace and supply chains.

Tham khảo xổ số miền bắcFurthermore, we recognise our wider obligations to society to increase financial inclusion and are carrying out a number of initiatives to help more people access financial services.

Key facts: governance

$5.6bn
US DOLLARS
Fact: We paid USD5.6 billion in taxes, in 2019
>689m
TRANSACTIONS
Fact: We screen more than 689 million transactions each month for signs of money laundering and financial crime
6
MEETINGS
Fact: Sustainability was discussed at 6 executive and non-executive committee meetings in 2019

Tham khảo xổ số miền bắcIn addition:

  • We have started testing an intelligence-led initiative that has proved better at detecting potential financial crime than existing industry-standard methods
  • We have set up the human rights steering committee to oversee the development of our approach to human rights
  • We expanded our ‘barrier-free banking’ programme in Hong Kong to make our branch and ATM networks more accessible
  • In the UK, we have provided more than 300 victims of human trafficking and modern slavery with bank accounts, and introduced bank accounts for people of no fixed address
  • We collected USD9.3 billion in taxes on behalf of governments in 2019
Optical fibers over a computer circuit board

Technology targets financial crime

A new system will make HSBC even more effective at managing the risk of crime, says Jennifer Shasky Calvery.

Note: this page was last updated on 16 October 2020 and reflects information available at that time.

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